It may happen that a charging cable gets stuck in the charging station. A common cause is, for example, a defective charge pass.
In the case of a defective charge pass, it is possible to unlock the charging cable via the back office.
This is done as follows:
Locate and select the charging station in ICU Connect
Click on the 'Unlock' button to the right of the socket in which the cable is attached.
If desired, indicate a reason for unlocking the cable.
Press 'Send'
The cable will now be released.
| It may sound obvious, but for the above to work, the charger must have a working connection to the back office as it needs to be able to receive the command given from the back office. |
If you are using a different back office than ICU Connect, please contact your back office provider for instructions on releasing a locked charging cable.