The built-in roles
Organisation Admin — full access inside the organisation: manages users, approves access requests, claims chargers, and manages locations, Charge cards, Charge card groups, and primary backoffices.
Organisation Technician — operational access: onboards chargers, edits configuration, requests diagnostics, runs firmware updates.
Organisation User — read access for everyday users: sees chargers, locations, and charging sessions.
Assign or change a user’s roles
As an Organisation Admin, open the Users page in the sidebar to see the users in your organisation. Open a user’s detail page, click the edit icon next to the role section, pick one or more roles from the multiselect, and submit. This is also how you approve a pending access request (see section 20): assigning a role moves the user from the Request Access page to the dashboard on their next login.