Applicable platform:
This error code can be found on chargers using the below platform(s):
- AHP (Alfen Hardware Platform)
Error code 4xx | Error from outside (user, plug, cable, weather influences, etc.)
Normally these issues are not caused by the charger itself.
Error code:
418
Error message on display:
The charge point is experiencing technical issues. Please call for support or try again later.
Possible Cause:
Internal error which could refer to one of the following issue:
Safety measures being triggered
Vehicle communication failures
Internal communication failures
Possible Solutions:
The error relating to communication are typically resolved by itself, but in case of a safety measure, then contact the service department of your charge point supplier.
Check if device cables are connected correctly
Check if device components are connected correctly or defect.
OCPP Statusnotification:
Info field: Generic internal error:
<Internal error code for either a safety measure, or communication failure>
(e.g. ERR6: meaning communication to EV has been lost during charging)
OCPP 1.5:
OCPP 1.6/2.0.1: OtherError
Suggestions: