NG9 charging products: phase-out dates, service and transition to AHP

Alfen is phasing out all remaining products from its previous NG9 generation as it moves to the complete AHP-based charging line-up, including Eve Home.
This is a generation-wide transition.

1. Product-specific lifecycle dates

The table records the milestones in the S-line, Pro-line and PG-line lifecycle notice.
Ordering closes on 27 November 2026, and production ends on 18 December 2026.
Neither milestone is the End of Service date, which is 18 December 2036.
The transition also covers the other remaining NG9 products; their applicable dates should be confirmed with your Alfen representative.

2. S-line, Pro-line and PG-line article numbers

The tables above identifies the article numbers and dates for the listed S-line, Pro-line and PG-line products; they do not limit the scope of the NG9 transition. 
For an NG9 model not listed here, please share the exact article number with your Alfen representative to confirm its lifecycle dates and service arrangements.
You can find the exact article number/type on the sticker placed on your charger.

3. What the lifecycle terms mean

• End of Business:
  new orders for the affected product are no longer accepted from this date.

• End of Production:
  the affected product is no longer manufactured from this date.

• End of Service:
  from this date, contractual service and other service-related obligations end. Any further assistance is available only on a best-effort basis, depending on available expertise and parts.

• End of Life: the point at which Alfen can no longer service the product and spare-part kits are no longer available.The notice defines this stage but does not specify a separate final End of Life date for these products.

4. What this means for existing installations

The NG9 phase-out is not an announcement that service stops with production.

For the S-line, Pro-line and PG-line products listed above, the End of Service date is 18 December 2036. 
Please continue to use Alfens existing support systems like this knowledgebase and the support portal for any questions and service requests.

A lifecycle date is not an extension of a product warranty or a promise of free repairs.
The coverage and terms applying to your charger or service agreement need to be checked for the individual case. 
Likewise, spare-part kits remain available to order in the usual way, subject to stock availability.
We therefore recommend ordering in line with your normal usage. There is no need to place orders in advance.

5. Questions about orders, parts and product changes

6. Selecting a successor solution

The complete AHP-based line-up provides the next generation of Alfen charging solutions across home, business and public applications.

The S-line, Pro-line and PG-line lifecycle notice identifies Eve Home, Eve Single Plus, Eve Single Plus DE, Eve Double Plus, Eve Double Plus DE, Eve Double Plus Public DE and Eve Public Flex as successor options.
The appropriate replacement needs to be confirmed for your specific NG9 product and application.
Please find an overview of Alfen chargers on our website.

Of course our Sales representative can help you choose the right model for your application, market and installation timetable, and confirm availability, configuration and released functionality for your project before you place an order.
Please share the outgoing article number and the functionality you need.
This will help your Alfen representative identify a suitable successor.

7. Planning installations around the AFIR changes

This transition takes place in the context of the AFIR Delegated Act, Commission Delegated Regulation (EU) 2025/656. 
From 1 January 2027, EN ISO 15118-20 requirements apply to relevant newly installed or renovated publicly accessible charging points and private Mode 3 charging points.
These are installation requirements: the date on which a charger was ordered is not, by itself, confirmation that it is suitable for a later installation.

For planned installations or stock held for future projects, discuss the installation date, location and intended use with your regular Alfen Sales contact. 
Confirm the relevant hardware and product-specific requirements before installation. 
Alfen can help you check the appropriate product and configuration for the planned installation date.

8. Where to find more information

• For questions related to existing chargers and installations:
  Please consult this knowledgebase and when any questions remain or assistance is required, and contact us via our spport portal
  lt helps to clearly mention the chargers serial number and the details of the service question.
   

• For an already accepted order:
  Please raise your question to our sales support department via a delivery question on our support portal.
  We kindly ask to include the order reference.
   

• For a new project:
  Please share the intended installation date, market, application and the functionality you need when contacting our sales department.
  
  For questions about your charger, order or project, please contact your usual Alfen representative.