Troubleshooting

Knowledge articles about troubleshooting issues on charging stations.

• A charging session is started but interrupted within a couple of minutes.
• Active Loadbalancing via P1 is not working in Eve Single Plus and Eve Double Plus
• Can I have the fixed cable of a charging station exchanged (e.g. from 5 metres to 7.5 metres)?
• Card Refused or Rejected – Troubleshooting Guide
• Charging Session will start but is interrupted after a longer period
• Charging Station detected but inaccessible in ACE Service Installer (IP/Comm Error)
• Check the charging cable
• Error 105 - Relays producing a clicking sound
• Error Code 211 - Issue with the Lock Motor (Actuator)
• How do I adjust the IP-settings on my laptop in case the IP-range of my laptop and the charger do not match?
• How to check the Active Load Balancing functionality
• How to determine the cause for a P1 error?
• How to identify which back office is operating a charging station
• How to resolve CRC Errors in P1 Smart Meters
• Mode 3: State Machine
• SCN Cross Platform Compatibility
• There is a red line in the display directly after installation.
• Troubleshooting Error 101 (RCD Fault 6mA)
• Troubleshooting Error 102 on Eve Single and Eve Double charging stations
• Troubleshooting Error 105 (power meter failure)
• What are the possible reasons an RFID card reader does not function properly?
• What do the led indications on the charging station mean?
• What does error code 001 mean?
• What does error code 101 mean?
• What does error code 102 mean?
• What does Error code 103 mean?
• What does error code 104 mean?
• What does error code 105 mean?
• What does error code 106 mean?
• What does error code 107 mean?
• What does error code 108 mean?
• What does error code 109 mean?
• What does error code 110 mean?
• What does Error code 111 mean?
• What does Error code 112 mean?
• What does Error code 113 mean?
• What does Error code 114 mean?
• What does Error code 115 mean?
• What does error code 201 mean?
• What does error code 202 mean?
• What does error code 206 mean?
• What does error code 208 mean?
• What does error code 209 mean?
• What does error code 210 mean?
• What does error code 211 mean?
• What does error code 212 mean?
• What does Error code 213 mean?
• What does Error code 214 mean?
• What does Error code 215 mean?
• What does error code 301 mean?
• What does Error code 302 mean?
• What does Error code 303 mean?
• What does Error code 304 mean?
• What does Error code 401 mean?
• What does Error code 402 mean?
• What does Error code 404 mean?
• What does Error code 405 mean?
• What does Error code 406 mean?
• What does Error code 407 mean?
• What does error code 409 mean?
• What does error code 411 mean?
• What does Error code 418 mean?
• What is Anti-Tamper Detection (AHP-Platform)?
• What is Anti-Tamper Detection (NG-Platform)?
• What is the reason for a charging session to not start?
• What is the reason for undervoltage at the charging station and how can I correct this?
• What should I do if a charging station loses connection to the Smart Charging Network?
• What should I do if a charging station or Smart Charging Network loses connection to an external energy meter (P1 Port)?
• What should I do if a charging station or Smart Charging Network loses the connection to an external energy meter or EMS (Modbus TCP_IP)?
• What should I do if I lose the internet connection on my laptop when I connect a charging station?
• What to do in case of a DC residual current detection?