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KA-01283

Download the ACE Service Installer

This page provides the latest version of the ACE Service Installer

ASiSIAACE Service Installerdownload

Overview
The Alfen ACE Service Installer (ASI) is a software (Windows only) that can be used to configure and troubleshoot an Alfen charger (NG and AHP-Platform) on location.

The latest version is attached to this page for download.

Version information

  • Version: 4.4.1_434

  • Release date: 08-10-2026

Known limitations
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Release notes for ASI 4.4.1_434

This update improves charger setup and service workflows, support for AHP version 2.7 and makes charger information easier to find. 
It also improves connection reliability and provides clearer feedback when updates cannot be checked. 
These changes make everyday installation and maintenance more dependable.

Improvements

  • More reliable Smart Meter presets
    Updated Socomec preset data to correct frequency scaling and remove a duplicate register that could cause communication interruptions.

  • Clearer SCN compatibility guidance
    The SCN compatibility warning now directs users to the relevant knowledge-base guidance for more information.

  • Clearer FTP connectivity feedback
    ASI now informs users when the FTP server cannot be reached instead of incorrectly indicating that no updates are available.

Fixed Bugs

  • Owner password configuration during AL1000 setup
    The owner-password controls are available during the AL1000 process, allowing service employees to complete the required configuration flow.
    Impact on users: Service workflows no longer break because the password controls are incorrectly disabled.

  • SCN charger visibility and configuration
    Resolved an issue where charging stations could be missing from the SCN overview or where a second station could not be added.
    Impact on users: Installers can configure and review multiple compatible charging stations more reliably.

  • Search by name in All Properties panel
    Resolved an issue where searching by name did not work in the All Properties panel.
    Impact on users: Users can find the correct property more quickly when working with larger property lists.

  • RDP level handling during AL1000 setup
    Resolved an issue where ASI attempted to set the RDP level during the AL1000 process even when it was already set.
    Impact on users: The AL1000 setup flow is more reliable and avoids unnecessary configuration actions.

  • Solar Charging fields in ASI
    Restored the Solar Charging fields for supported load-balancing configurations using meter data sources.
    Impact on users: Installers can access the required solar-charging settings during configuration.

  • Changing Owner Password via Service Blocks the station
    Resolved an issue where changing the owner password via Service could block the charging station.
    Impact on users: Service employees can change the owner password without causing the station to become blocked, improving service continuity and reducing recovery actions.

  • Cannot connect to chargers without password (NG-FW before 5.0)
    Resolved an issue where ASI could not connect to chargers running firmware before 5.0 when no password was configured.
    Impact on users: Users can connect to older charger firmware versions without a configured password, making maintenance and configuration possible for these stations.

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